Autocount Support Maintenance Plan

AutoCount Accounting, POS and OTG supported by ACTIWISE SUPPORT TEAM - Authorized AutoCount Dealer

Need help for AutoCount System?

These are the benefits of signing AUTOCOUNT SUPPORT MAINTENANCE PLAN with ACTIWISE:

autocount support contact team

AutoCount System Support:

  1. Unlimited technical phone support and advice on any aspect of the AutoCount software - Autocoung accounting, Autocount POS, Autocount OTG and more.
  2. Trouble-shooting through remote access using remote desktop or Team viewer.
  3. Email support is available and question can be sent to autocount@actiwise.com.my
  4. WhatsApp support is available and question can be text to 018-388 8287
  5. Special rate for on-site support charge with cover plan (cover plan here means annual maintenance subscription renewal).
  6. On-site support outside Kuala Lumpur by our site specialists will be chargeable to the customer in terms of meal, allowance, outstation expenses, travelling expenses and accommodation expenses.
  7. Free Autocount software download and update (If there is release during your subscription period), ensuring your software runs efficiently and is always compatible with the latest operating systems. When new version release and you would like to get the latest version for your software, feel free to call in or email in for the updates
  8. Free service on migrate server from old server to new server. Service applies to AutoCount data only; other data which is not related to AutoCount will not be entertained.
  9. Free desk support guiding user on how to perform year-end if needed.
  10. Discount on any events organized by AutoCount (e.g. Seminars, Training, Workshops)
  11. Discount 10% on new report format.

Autocount Support Contact & Downloads

All AutoCount Software Users are encouraged and recommended to subscribe AutoCount Annual Maintenance support plan and remain it as annual renewal basis. The subscription of the Maintenance fee depends on:

  1. Types of product (Account, POS, Payroll and etc.) & the edition package (Express, Basic, Pro, Premium, Ultimate)
  2. Add-on modules, program customization, report design and customization
  3. Number of users
  4. Time of subscription or renewal (initial, before expiry, after expiry)
  5. Duration of subscription (one year)

Subscribers are entitled to get unlimited desk support (via telephone, email, remote-access and other telecommunication tools or channels deemed suitable) during the period of coverage. Subscribers are required to install the necessary remote access software (TeamViewer, AnyDesk, AMMYY etc.), and give permission access to the servers or any other machines that are related to AutoCount Accounting system for the purpose of checking or troubleshooting if needed. The service line and email currently available are as below:

  1. ACTIWISE Service Line: 03-4293 8044 (hunting line)
  2. ACTIWISE Service Email: autocount@actiwise.com.my
  3. ACTIWISE Service WhatsApp: 018-388 8287

The support operating hours as below:

  1. Monday to Friday: 9:00 am – 18:00 pm, excluding lunch break (13:00H – 14:00H)
  2. Saturday: 9:00 am – 1:00 pm
  3. Closed on Sunday and Public Holiday.

AutoCount Support and
Frequently Asked Questions (FAQ)

AUTO BACKUP

Upon subscription to this contract, ACTIWISE AUTOCOUNT SUPPORT TEAM will (via remote access) examine and make sure your AutoCount Backup Service is properly set up, able to run auto-backup and send email notification on success/failure of backup. The subscriber shall subsequently observe and inform ACTIWISE AUTOCOUNT SUPPORT TEAM on the failure of auto-backup and email notification and AutoCount shall fix the problem accordingly. From time to time, subscriber should back up manually in system.

 

FACE-TO-FACE CONSULTATION

Face-to-face consultation session at ACTIWISE AUTOCOUNT SUPPORT TEAM office can be arranged if necessary. No charges will be imposed on subscribers who have secured an appointment with our consultant. Any walk-ins or non-subscribers will only be entertained subject to availability of our consultants, and a consultation fee will be charged.

 

CHANGE SERVER

Subscribers entitle to free service of server migration from one server to another. This service is only applicable to migrating AutoCount Data and only between AutoCount Servers; it does not include migration of other software or migrating from/to non-AutoCount server. This service will be carried out as a desk service via remote-access only. A fee will be charged should ‘on-site’ service is required.

 

ON-SITE SUPPORT

Should on-site (at client’s office) support is required, a quotation of estimated charges will be issued and confirmed before further arrangement. Fee per session for half-Day (≤ 4 hours) will be minimum RM300, and fee per session for Full-Day (≤ 8 hours) will be minimum RM600. The fee shall include cost of transportation and travelling of our service man if designated location is situated in Selangor or Kuala Lumpur (Klang Valley).

 

NON-SUBSCRIBERS / NO SUPPORT PLAN

For non-subscribers, charges for remote-access support or walk-in consultation will be charge of minimum RM 250 per session (2 hours). Should on-site (at client’s office) support is required; a quotation of estimated charges will be issued and confirmed before further arrangement. Fee per session for half-Day (≤ 4 hours) will be minimum RM500 for non-subscriber, and fee per session for Full Day (≤ 8 hours) will be minimum RM 800 for non-subscriber. The fee shall include cost of transportation and travelling of our service man if designated location is situated in Selangor or Kuala Lumpur (Klang Valley).

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